---
title: "Review Intelligence"
description: "Analyze customer reviews for any product or store with AI."
lang: en
updated: 2026-11-01
source: "https://www.drilify.com/documentation/review-intelligence"
version: 110750befec7
---
# Review Intelligence

Review Intelligence uses AI to analyze customer reviews for any product or store. It identifies pain points, common complaints, and positive themes - helping you understand what customers want and how to position your own products better.

## Key Features

- **Pain point analysis**, AI identifies the most common customer complaints and frustrations.
- **Sentiment breakdown**, See the ratio of positive, neutral, and negative reviews.
- **Theme extraction**, Reviews are grouped by theme (shipping, quality, price, etc.).
- **Opportunity identification**, Find gaps in the market based on what customers are asking for.

## How to Use It

:::steps
### Open Review Intelligence
Click **Review Intelligence** in the Tools section of the sidebar.

### Enter a product URL
Paste a Shopify product URL to analyze its reviews.

### Run analysis
Click analyze and the AI will process the reviews, extract themes, and identify pain points.

### Review insights
View the analysis results to see sentiment breakdown, common complaints, and opportunities for your own products.
:::

:::callout tip Turn complaints into advantages
Use pain points from competitor reviews to improve your own product listings. If customers complain about shipping times, highlight your fast shipping. If they complain about quality, emphasize your quality guarantee.
:::

:::callout info Credit cost
Review Intelligence analysis uses credits. The credit cost is shown before you confirm the analysis.
:::