---
title: "Messages"
description: "Chat with the AI assistant and reach the support team."
lang: en
updated: 2026-11-01
source: "https://www.drilify.com/documentation/messages"
version: 410fb93f301d
---
# Messages

The Messages page is your communication hub within Drilify. Chat with the AI assistant for help with product research, store optimization, and platform questions, or reach out to the support team when you need human assistance.

## Key Features

- **AI assistant**, Ask questions about products, stores, ads, and platform features.
- **Support chat**, Message the Drilify support team for account or technical issues.
- **Unread badge**, The sidebar shows an unread message count badge.
- **Chat history**, Your conversation history is saved for reference.

## How to Use It

:::steps
### Open Messages
Click **Messages** in the Personal section of the sidebar. A badge shows unread message count.

### Start a conversation
Type your message in the chat box and press send. The AI assistant will respond with helpful information.

### Ask follow-up questions
Continue the conversation to get more detailed answers or ask about different topics.

### Get human support
If the AI can't help, you can request to speak with the support team for personalized assistance.
:::

:::callout tip Ask specific questions
Be specific in your questions. Instead of asking "how do I find products?", try "how do I filter the Shopify Product Library by category and price range?" for more targeted answers.
:::